CHECK-IN

ALL PASSENGERS MUST PRESENT AN E-TICKET BEFORE HE/SHE WILL BE ALLOWED TO BOARD.

Passengers must arrive for check-in a minimum of 30 minutes before departure. Check-in closes 5 minutes before the scheduled time of departure. We recommend that our passengers honour our check-in policy as departure time will not be extended. Failure to turn up for the trip, invalidate ticket.

BOOKINGS AND RESERVATION

Bookings and reservations made in advance are subject to availability of vehicles. In the event that we are unable to fulfill your reservation, affected passenger(s) will be rescheduled to another departure time at no extra cost.

MANAGING RESERVATIONS (Rescheduling and Cancellation)

Passengers are required to cancel or modify their reservations 24 hours after booking/reservation was made whenever there is a change of plans as failure to do so will result in the forfeiture of the ticket.
The departure dates and times are changeable within 24 hours of your booking reservation upon the payment of 25% of your ticket fare and any difference in fare at the time the change is made. Please note that rescheduling is subject to vehicle and seat availability.

However bookings made in the same date of travel can only be cancelled 30 minutes after such booking are made.

Passengers who miss their trips due to late arrival or “no show” would not receive a refund and would not be allowed to reschedule the affected missed trips.

LUGGAGE ALLOWANCE

All passengers are entitled to one medium sized luggage (30”x22”x15) not exceeding 20kg weight for luggage per ticket. For comfort and safety purposes, we are unable to accommodate any luggage with dimensions exceeding this standard. In cases where specific passenger(s) luggage exceeds this requirement, affected passengers will be asked to purchase an extra seat or to send it via our courier service.

Green-Stallion assumes no liability for fragile, valuable or perishable articles, including camera equipment, telecommunications equipment(mobile phones, PDA’s),laptop computers, cash and jewelry; or for damage such as scratches, scuffs, dents, cuts, wheels; or damage due to over packing and manufacturer’s defect. All passengers with fragile or valuable items including cash, medicine and drugs should carry such articles as hand baggage (hand baggage include a small purse, computer bag, diaper bag, small backpack which can go under the seat in front of the passenger)

Please note that hazardous materials such as but not limited to – gas cylinders (empty or with content), generators, building materials, fuel in gallons, agrochemicals, herbicides, pesticides; any arms or munitions etc. are prohibited on our vehicles. Passengers are also advised to monitor their luggage till their final destination.

RIGHT TO REFUSE CARRIAGE

(a) Green-Stallion may refuse carriage as baggage of such prohibited items described above and may refuse further carriage of any such items on discovery thereof.
(b) Green-Stallion may refuse to carry as baggage any item because of its size, shape, weight or character.
(c) Unless advance arrangements for its carriage have been made with Green-Stallion, Green-Stallion may carry on later trips, baggage which is in excess of the applicable free allowance.
(d Green-Stallion may refuse to accept baggage as checked baggage unless it is properly packed in suitcases or other similar containers to ensure safe carriage with ordinary care in handling.
(e) For reasons of safety and security, Green-Stallion may request the passenger to permit a search to be made of his person and his baggage, and may search for the purpose of determining whether he is in possession of or whether his baggage contains any item described in prohibited list above .If the passenger is unwilling to comply with such request, Green-Stallion may refuse to carry the passenger or baggage.

DAMAGED LUGGAGES/ITEMS

In the course of normal handling, your baggage may show evidence of use. Green-Stallion is never liable for destruction, loss or damage that results from an inherent defect, quality or vice of the baggage. Green-Stallion is not liable for conditions that result from normal wear and tear such as:
*Minor cuts, scratches, scuffs, dents and soil
* Damage to wheels, feet, extending handles and items of fragile or perishable nature
* Damage as a result of over-packed bags
* Loss of external locks, pull straps, security straps, or zipper tabs
* Manufacturer’s defects

TICKET VALIDITY

Note that all reschedules requests are subject to vehicle and seat availability on desired dates.

Passengers with unused tickets are advised to utilize as soon as possible as ticket validity is restricted to two weeks from departure date after which the ticket becomes invalid. To utilize such tickets within the validity period, kindly send an email to bookings@green-stallion.com or sending a WhatsApp message to our WhatsApp number 07086000793 with new itinerary before proposed travel date. Note that all reschedules requests are subject to vehicle and seat availability on desired dates. Such tickets may be transferred to third parties.

TICKET REFUND

Green-Stallion has a no refund policy for all tickets duly purchased from any of her sales channels.

ONLINE TRANSACTIONS

Passengers are advised to contact their banks should they require a refund due to double debits and debits on card transactions or USSD payments without value using our online booking platform. Refund request originating from bank transfers can be processed by sending an email to bookings@green-stallion.com or sending a WhatsApp message to our WhatsApp number 07086000793. Once it is confirmed that funds were acquired and the account number to be credited has been provided by Passengers, a refund will be made within five (5) working days.

PRICE CHANGES

Prices are subject to change without prior notice to passengers due to unforeseen economic circumstances.

CARRIAGE OF UNACCOMPANIED CHILDREN

Green-Stallion can only provide transportation for unaccompanied children between the ages of 9 to 15 on the condition that the parent or guardian of the minor completes and submits unaccompanied minor form which can be obtained from any of our terminals before the commencement of trip.

ANIMALS AND PETS ONBOARD

We do not carry animals onboard. To this end we shall not accept any responsibility for any animal we refuse to carry on our vehicles and you will be solely responsible for making the necessary arrangements for any animal you attempt to carry on the bus and to which carriage has been refused. Furthermore, we will have no liability to you if you are unable to travel as a result of the refusal of carriage to any animal you attempt to carry on the bus.

SMOKING POLICY

Smoking is prohibited while on board.

TRANSFER OF TICKETS

Green-Stallion bus tickets can be transferred to third parties after duly noticing the company via bookings@green-stallion.com or sending a WhatsApp message to our WhatsApp number 07086000793.

DEPARTURE TIME

While we will do all within our control to ensure we comply with communicated departure times, in cases where unforeseen circumstances occur, please note that we are at liberty to alter the departure time without prior notice or compensation. This may have an effect on seat selection.

LOST/FORGOTTEN ITEMS

Passengers are advised to monitor their luggage while at our terminals or in our vehicles.

Should any item be stolen, lost or forgotten, we will not be held liable. Found but unclaimed properties will be kept for a maximum of 30 days before it is disposed of (except perishable items which will be discarded the same day if unclaimed to prevent contamination).

IN TRANSIT BREAKDOWN

As a company, we recognize the importance of preventive maintenance and we practice it religiously to reduce and possibly eliminate in transit breakdowns. However in the event that it does happen, passengers are requested to contact bookings@green-stallion.com or sending a WhatsApp message to our WhatsApp number 07086000793. In the event of such occurrence, we will provide a replacement vehicle within the shortest possible time. In situations where an alternative vehicle is provided by Green-Stallion to complete the trip, please note that tickets cannot be reused.

QUERIES & ENQUIRIES

For queries and enquiries on issues not addressed above, kindly reach our care team via email or mobile using bookings@green-stallion.com or 01-3306446.